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Description
Navigating Conflict: A Toolkit for Supervisors
For supervisors, conflict isn't the exception — It's a predictable feature of the job. The question is: Are you ready?
This evidence-based interactive webinar gives supervisors practical tools for understanding and responding to conflict — however complex, emotional, or high-stakes it gets.
Participants will learn to:
1) Recognize the real source of conflict beneath the surface presentation
2) Apply evidence-based frameworks to common supervisory conflict scenarios
3) Approach emotionally charged conflict with greater clarity and confidence
4) Respond strategically — not reactively — to conflict situations Through short videos, small group case studies, and practical frameworks they can use immediately, participants leave with a practical conflict management toolkit — not just theory.
5) Suitable for supervisors across all disciplines and organizational settings.
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About the Presenter:
Dr. Rebecca S. Ashery is a leadership consultant, educator, and licensed clinical social worker with more than 25 years of leadership experience. As a commissioned officer in the U.S. Public Health Service, she supervised teams, managed large-scale programs, and successfully navigated the leadership, decision-making, and conflict-management challenges common to complex organizations. She holds a PhD and MSW in Social Work from The Catholic University of America, an SES (Senior Executive Service) Certificate from the USDA Graduate School, and a certificate in Leadership Coaching for Organizational Performance from Rutgers University. Known for her practical, real-world approach, Dr. Ashery provides supervisors with strategies they can apply immediately in the workplace.
Learning Objectives:
- Identify the primary source of a workplace conflict using a structured diagnostic framework
- Select an appropriate conflict intervention strategy based on conflict type, applying evidence-informed models presented in this training.
- Assess the stage of conflict escalation in a supervisory context and determine the level of intervention required, including when to involve external support
Agenda:
Section 1 Introduction -- Why Social Work Settings Are Uniquely Prone to Conflict
Section 2 Opening Frame: What Typically Goes Wrong
Section 3 Module 1 -- Reframing Conflict (0:00–0:20)
Section 4 Module 2 -- The Models (0:20–1:55)
TKI Self-Awareness Primer -- 5 minutes
Model 1: Circle of Conflict -- Christopher Moore
Model 2: Interest-Based Relational Approach -- Fisher & Ury
Model 3: Structural / Systems Conflict Model
Model 4: Difficult Conversations -- Stone, Patton & Heen
Model 5: Karpman Drama Triangle and TED Model
Model 6: Conflict Escalation Model -- Friedrich Glasl
Section 5 Bridging Section -- Power, Ethics, Culture, Trauma, and Communication (1:55–2:05)
Section 6 Module 4 -- Applied Practice and Integration (2:05–2:35)
Section 7 Final Integraion Message (2:35–3:00)
Accreditation - This Webinar Offers 3 Continuing Education Credits
This webinar is recorded and will not grant live credits. It grants Credits as listed below.
- CE You! is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland.
CE You! maintains responsibility for this program.
This presentation is open to:
- Behavior Analysts
- Social Workers
- Professional Counselors
- Therapists
- Psychologists
- Licensed Mental Health Practitioners
- Medical Doctors and Other Health Professionals
- Other professionals interacting with populations engaged in mental health based services
This online class is offered at an intermediate level, and is beneficial for an intermediate level clinician:
- New practitioners who wish to gain enhanced insight surrounding the topic
- Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
- Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
- Managers seeking to broaden micro and/or macro perspectives
Additional information
- Refunds: Registrants who are unable to attend a NEFESH seminar or live webinars may ask for, and will receive, a credit or refund (your choice). Refund requests will be processed within 3 business days. When an attendee knows in advance that they are unable to attend we ask that they inform NEFESH ahead of time by emailing secretary@nefeshinternational.org or by calling or texting 201-384-0084 this allows us to free up the spot in the training in the event that a training is at or near capacity.
- Disability Access: If you require ADA accommodations, please contact our office 30 days or more before the event. We cannot ensure accommodations without adequate prior notification.
- Please Note: Licensing Boards change regulations often, and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly.
- The grievance policy for trainings provided by NEFESH is available here
- Satisfactory Completion: Certificates are available after satisfactory course completion in your account or by clicking here
- Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.
- There is no conflict of interest or commercial support for this program.
- System Requirements: Any device (such as a computer, tablet, or phone), Dual-Core 2 GHz or higher processor, and at least 4 GB of RAM capable of running a Zoom session, along with a stable internet connection.
- Although early registration is recommended for this class in order to ensure the best experience, attendees may register and join until the start of the program